Mr D

Food without frustration: a redesign of the Mr D delivery app that makes ordering easier for everyone, including people over 55.

We reviewed the app against Nielsen’s ten usability heuristics, built personas and ran usability tests. The redesign answers what we found. A calmer home screen leads with Your Recently Purchased and Discover Foods Weekly, cuisines filter restaurants in one tap, and Hot Deals keeps specials easy to find. Paying works with a saved card and its CVV instead of an OTP, a 24/7 Help Bot answers questions about food or the app, and the whole interface switches language, defaulting to the phone’s own.